Privacy Statement

Criativa Ltd trading as Creative-Alia, mentioned here as “We”, “The Company”, acknowledges your trust and is committed to protecting the information you provide us. To prevent unauthorized access, maintain accuracy, and ensure proper use of information, we have employed physical, electronic, and managerial processes to safeguard and secure the information we collect online. Criativa will not sell, rent or trade e-mail addresses or disclose any personal information belonging to our valued customers, we respect your privacy and appreciate your business.

All Sales Are Final

Merchandise is only eligible for return or credit if defective or damaged upon delivery. We do not refund monies or make exchanges if a fragrance is not to your liking or if you feel the fragrance is not strong enough. If you are unsure of a particular scent, please order a sample size first before purchasing a larger quantity. Sample sizes will soon be available, sign to our mailing list to get notified. If you have a damaged product, please contact us immediately via the website www.store.creative-alia.com using the contact form on the menu tab “contact”.

Changes or Additions to Orders

Please be sure your order is complete and as you want it, we cannot make changes or add to orders once they have been processed and finalized. There can be no exceptions to this rule, thank you for understanding!

Shipping Options

Criativa provides shipping through Royal Mail if you would like to find out which shipping options are available and the cost prior to placing your order, simply add the items you wish to purchase to your shopping cart and the option to calculate shipping will appear.
All international orders are shipped via Parcel Force.

Disclaimer

1. The Company is not responsible for – incorrect e-mail or postal address.
2. The Company will be responsible for – damaged goods due to delivery mishandling for orders inside the UK only.
3. The Company is not responsible for – damaged or missing items due to delivery mishandling for orders outside the UK.
4. We reserve the right to modify, alter or discontinue any policies and terms included herein at any time without notice.
5. Your purchase from Criativa signifies your acceptance of the aforementioned information and policies.